I was very satisfied with the customer service representative who helped me solve a technical problem that was preventing me from releasing my shipment. The matter was looked into quickly, and I was able to pay and release the shipment.
Living in Thailand I often buy stuff on Amazon that I can't get here. Sometimes the vendors won't ship direct so I use Borderlinx as an intermediary. Without fail they do their job superbly. No fuss, everything arrives quickly. Even Thai customs fees are handled for me.
The best thing about Borderlinx is the prompt delivery right to my office once my package arrives in the country. Also, I am able to order products that are not allowed from other similar services (e.g. liquid cosmetics, health supplements, food products). By law in my country, vitamins and supplements are usually sent from customs for government inspection, but through Borderlinx's relationship with DHL, it is easy to have them released within a couple days. That's a service that wouldn't be possible without Borderlinx.