How do I return items to the merchant?

Borderlinx helps you to return an item to the merchant that you have purchased from.

販売業者の返品規約を確認し、「返品承認」番号と販売業者が発行することになっている返品ラベル(通常はお客様のスイートから販売業者まで)を入手してください。その後、要請があり次第、弊社が商品の返品輸送を手配いたします。

国内返品について

"Domestic returns" refers to returns from our hub – e.g., if we discover the item is damaged, or if it is something that can’t be shipped (see FAQ). It involves that the seller is based in the same country than the hub in which your shipment is.

Please click one of the following links to confirm which hub your parcel is at. Once a payment is made and the online return form is submitted, allow 2 business days for the return to be processed.

海外返品について

Due to the international shipping involved, you are not able to "exchange" items in the sense that you can simply adjust your order. If you wish to swap the item for another, you need to return the product, cancel the order, and place a new order with the Merchant. You will see two charges on your card statement or PayPal account:

  • a credit for the returned item
  • and a debit for the replacement item.

You'll need to contact us so we can provide you with an estimate of the return charges and arrange for DHL to pick up your package. Shipping charges will vary depending on the country and the package size and weight.

配送料、関税、税金、その他の費用は、商品交換時にも発生します。返品された初回商品の関税や税金は払い戻しされる場合もございますが、税関当局にご確認ください。国や商品価格によっては、関税や税金を上回る管理手数料が発生する場合もございます。返品された初回商品の配送料は返金されませんのでご了承ください。

Note: we apologize, but the Economy service does not allow any international returns.