Wonder how the customs taxes and duties work? Without getting into all the terminologies and legal complexities of customs regulations, we'll summarise the essentials for you
All imported goods and their values must by law be declared to the importing country's customs office. If an item is wrongly described or an inaccurate value is stated, customs authorities may impose penalties and, in serious cases, there might even be criminal proceedings.
As the "Importer", you are responsible for complying with customs laws and regulations. Borderlinx simplifies the process for you. We complete the customs forms with the appropriate product classification and value – based on the information you provide.
Most times, the information is available from the merchant’s invoice or packing slip accompanying the package. But if the merchant doesn’t include paperwork describing the product and the price you paid, Borderlinx will notify you of the estimated value and will request you to e-mail us a copy of the merchant’s order confirmation. See FAQ How is customs duty calculated?.
Out of our US, UK and Hong Kong hubs, we offer a Duty Delivered Paid service. So once we have the relevant information and you have paid the cost of shipping (including duty and tax) we'll pass your payments for all the taxes and duties to the relevant customs authorities.
Out of our German hub, in an effort to keep shipping rates low, our service is Delivery Duty Unpaid. Duties and Taxes will be due at time of home delivery.
Oh, and don't forget, some countries have a duty free concession where goods below a certain value can be imported without duty and/or tax. See FAQ What is the duty free limit for imports?.