In order to provide our services to you, you need to provide certain personal information to us, as described in detail below. We know that the privacy of your personal information is important to you. We respect your privacy and are committed to maintaining the confidentiality and security of any personal data which we receive from you and retain on your behalf.
We are committed to responsible data management and comply with applicable data protection legislation. We apply industry best practices to protect the security of the data stored on our systems. We will collect, store and use your personal information only to support and enhance your relationship with us, for example, to process and ship your packages, provide service and support, answer your questions, and communicate news to you about our service. We do not sell, rent or lease your personal information. We do not disclose it to anyone outside the Borderlinx organisation, except as necessary to our trusted partners and suppliers, in order to provide services to you.
We collect and process all kinds of data, including personal data, for the following reasons:
We collect personal information about you only if you decide to provide us with that information. The personal information we ask you to provide may include the following:
Any personal details you submit are used only to enable us and our suppliers to provide service to you, for example: to create and maintain your Borderlinx account; to process your orders for Borderlinx services; for receiving, storing, processing and shipping your packages; and for communicating with you. All information you supply will be treated in a confidential manner. Your computer system information including type and IP address (your computer's individual identification on the Internet) may be automatically logged by our web server.
We may also collect non-personal information that is not associated specifically with you and cannot be used to identify you. For example, we may collect anonymous electronic information regarding the number of visitors to the website and what features they visit. We also keep data regarding our shipping operations, for example the number of packages processed by our hubs, the countries packages are shipped to, and the categories of products shipped. This helps us provide more useful information to you and to improve our services. By using this website and our services, you acknowledge that we are permitted to collect, use, share and store such anonymized aggregated data for the purpose of evaluating our services, analytics, metrics, research, reporting, other legitimate business purposes.
Information about the packages being shipped on your behalf will be provided to our trusted shipping partners and also to the necessary authorities for export, import, duty and tax purposes, and security screening. The information may include your name, delivery address, description of the goods, their value, the number of pieces, and the weight of the package. This information is required by law and regulations applicable in the countries from where and to where packages are transported.
Grundsätzlich gilt, dass wir keine Kreditkarteninformationen speichern, mit Ausnahme von Kunden in bestimmten Ländern, in denen der Borderlinx-Service in Kooperation mit einem Partner erbracht wird. Für diese Länder werden die Kreditkarteninformationen von Kunden sicher und gemäß den Anforderungen des Payment Card Industry Data Security Standard (PCI-DSS) gespeichert.
We do not provide services for children. As stated in our Terms and Conditions, you must be at least 18 years of age or the legal age of majority in your country in order to use our services. We do not knowingly collect any personal information from children. In the event that we learn we have collected personal information about a child, we will promptly delete that information from our records.
To enable us to provide Borderlinx services to you, it is necessary to store and process your personal information on our systems and the systems of our trusted partners and suppliers, which are located in Belgium, France, the United States, and other countries. The country where your personal information is stored and/or processed may not have privacy laws equivalent to those in your country. As stated in our Terms and Conditions, by creating a Borderlinx account and using Borderlinx services, you are giving consent for the personal data you submit to be stored and processed in one or more of these locations.
Wir verwenden möglicherweise Webbeacons auf unserer Website und in unseren E-Mails. Ein Webbeacon ist ein elektronisches Bild, das dazu dient, Cookies auf Ihrem Computer zu erkennen, wenn Sie eine Webseite oder E-Mail anzeigen. Webbeacons erleichtern uns die Messung der Wirksamkeit unserer Website in mehreren Hinsichten, zum Beispiel durch die Erfassung von Statistiken zu den Besucherzahlen für unsere Website oder zum Besuch auf einer bestimmten Webseite. Die von uns erfassten Informationen können bestimmte begrenzte persönliche Daten enthalten, und mithilfe von Webbeacons können wir durch den Zugriff auf Cookies Benutzer erkennen. Möglicherweise kombinieren wir außerdem die anhand von Webbeacons erfassten Informationen mit anderen persönlichen Daten, die wir von Ihnen erfasst haben. Die Gesamtheit dieser Informationen verwenden wir, um die Benutzerfreundlichkeit unserer Website für Sie zu verbessern und an Ihre Bedürfnisse anzupassen. Mit der Nutzung unserer Website und unseres Services erklären Sie sich mit dieser Verwendung von Webbeacons einverstanden.
When you log in to your Borderlinx account, other users will not be able to access your information without your password, even if they know your account number. To prevent other people from accessing your information, you should keep your password confidential and secure and be sure to sign off from your web session if you are using a shared computer or mobile device. You can change your password by logging in to My Account, and we recommend that you do change it periodically.
We use your e-mail address to communicate with you about your orders (e.g., receipt of packages at your Suite address, questions about the products you have ordered or their value, obtaining your shipping instructions, confirming your orders, reminders about our storage services, and advising you when your package has shipped). We may also use your e-mail address to send you communications about our products and services but only if you have opted in to receive marketing communications. You may change your preference and opt out of marketing communications at any time by clicking the link at the bottom of the e-mail. Occasionally we may communicate with you by e-mail to request you to participate in a customer survey. We may also communicate with you via your Twitter account or your account in other social media, but only if you sign up to receive such communications.
E-mail and social media that rely on the Internet are not privacy protected. Messages traveling through the Internet via e-mail or social media links are subject to viewing, alteration and copying by hackers and identity thieves.
We may need to disclose your personal information if required to do so by a court or government agency, or to investigate fraud, or as may otherwise be required by law.
If you are a resident of the European Economic Area, you have the following specific rights regarding the collection and processing of your personal data protection:
You can exercise any of the above rights by contacting us. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Bei Fragen oder Bedenken zu der Vertraulichkeit Ihrer an uns übermittelten Daten können Sie sich gern an den Kundenservice wenden.
Lesen Sie für weitere wichtige Informationen zu Ihrer Nutzung dieser Website und der Borderlinx-Services unsere Geschäftsbedingungen.