Dear Borderlinx Customer,
It is with great regret that we have to inform you that we are suspending all cross-border shipping, effective immediately (June 5, 2018).
As you know, shipping from our hub in the US was suspended on May 8, 2018 due to a financial dispute with DHL Supply Chain (the company that was handling our US hub operation). We have not been able to resolve that dispute. DHL Express (a different company that has handled our Express shipping for 12 years) has now informed us that they will no longer provide cross-border transportation for your packages. As a result, we cannot sustain our shipping service from our hubs in the UK, Germany and Hong Kong (as well as the US, which was already suspended).
From now on, please do not order any items for delivery via Borderlinx, as they can no longer be shipped to you. We are seeking alternative solutions to ship any item already in your suite or any item that a merchant has already shipped to a Borderlinx hub. We will let you know as soon as we have something in place.
We deeply regret this situation. Borderlinx has been a pioneer in duty and tax calculations and cross-border shipping of packages all over the world and we want to sincerely thank you for being a loyal customer.
From the Borderlinx Team