-
Getting Started with Borderlinx
- How to create a Borderlinx account?
- How do I place an order using my Borderlinx address?
- What is Delivered Duty Paid and Delivered Duty Unpaid?
Shipping
- What items are prohibited and can't be delivered through Borderlinx?
- What happens to prohibited items?
- What is 'volumetric weight'?
- What is the Borderlinx Package Repacking feature?
- What are the benefits of consolidating packages?
- How does the Economy Service work?
- Do you consolidate items into one package?
- Can I split items in a package?
- Do I really have to pay tax and duty?
- How do I track my shipment?
- How long does delivery take?
- When should I ship my holiday shipments?
- When will you process my shipment?
- How do I change my delivery address?
- How do I convert pounds to kilos?
- What happens if my goods arrived damaged to my Borderlinx suite?
- Can you refuse a delivery for me?
- My package has been delivered, but why is it not updated in my suite?
- What is the maximum size of package I can receive?
- Do goods have to be delivered to my billing address?
- How do I calculate my shipping charges in advance?
- Which DVDs are prohibited?
- Can I ship Perfumes?
- Can I make shipments greater than 30kg through your Standard Service?
- Can you deliver to any address?
- What happens if I am not in when the parcel arrives?
- Why do I owe additional fees when shipping to Qatar?
- What happens if an item is undeliverable?
Merchants
- Do you have tips for shopping and shipping from U.S. and U.K sites?
- Placing an order with your Borderlinx virtual address
- How do I return items?
- Can I use my Borderlinx address for purchases through eBay in the US?
- Can I use my Borderlinx address for purchases through Amazon in the US?
- Can the Merchant describe the goods as a gift to avoid Duties and Taxes?
- I can't get through to the Merchant overseas!
- What should I do if my Borderlinx address is not accepted with a US online merchant?
Payment
- Which currency is used for payments?
- Can I pay US stores with a non US credit card?
- What are the Borderlinx payment options?
- Can I get an invoice for my shipping charges?
- What is the duty free limit for imports?
- How do I pay tax and duty?
- How do I know how much tax and duty I will have to pay?
- What is a Fuel Surcharge and why do I have to pay it?
- What happens if the customs payment is wrong?
- What if I do not have enough money to pay for shipment of goods from my Borderlinx address?
- Can I claim back VAT/GST?
- Why was my credit card declined?
- What is a security code/card verification number?
- Do I have to pay local sales tax and GST?
Safetylinx
- What is SafetyLinx?
- How do I select SafetyLinx and how much does it cost?
- My shipment has not arrived and I think that it is lost. What should I do?
- My shipment has arrived damaged. What should I do?
- Does SafetyLinx cover the late delivery of my shipment?
- How do I make a claim?
- Why do I need to keep the packaging?
- How do I arrange the return of my damaged goods?
- What is the maximum value of shipments that the SafetyLinx product will cover?
- My electronic / digital device doesn't work, but it doesn't show any visible signs of damage. What should I do?
My account
- Must I enter my Suite number in the shipping address field when I place my order?
- How long will you store goods in my Suite?
- Package says "inbounded, but not releasable yet". Why is this message there?
- What are Borderlinx's Hours of Operation?
- The estimated value of my delivery is wrong. How can I change it?
- Help! I can't get into my account!
- I haven't received an email confirming my registration
- What should I do if I suspect that my password has been stolen?
- Are there any restrictions on joining Borderlinx?
- How do I let Borderlinx know if I have a problem?
- How can I update my phone number?
- How can I update my billing and delivery address?
- How do I change my password?
- Why can't I enter my suite number in an online order form?
- How do I close my account?
- How can I change the registered email address of my existing account?
- Why can't I register with Facebook?
- I have moved to another country! How can i change my country?
- What is Parcelsnap?
- Why Did My Borderlinx Address Change?
Concierge
- How do I place orders?
- Is there a concierge service fee?
- Which sellers can the concierge service help with?
- Can you claim a 1st order discount for me?
- Is there a limit to the size of order I can place?
- The merchant offered "Buy one, get one free", but I have not received the free one!
- What happens if some of the items are out of stock?
- Will you still place my order if there is a price variance?
- You have placed my order, can you cancel it?
- Can you claim other discounts for me?
- Will you help me choose or locate a product?
Other
- Import Duty explained
- What is the dutiable value for Second hand goods?
- Can I buy direct from Borderlinx?
- Will American electrical products work here?
- Will you deliver to a PO Box?
- Can I use my Borderlinx address to receive mail?
- I am considering importing goods for re-sale. Is there anything I need to know?
- What should I do about fraudulent Borderlinx websites and activities?