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  • About Borderlinx

    About Borderlinx

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Self Help Topics

  • Getting Started
  • Shipping
  • Merchants
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  • My account
  • Concierge
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    Welcome to customer services!

  • Getting Started with Borderlinx

    • How to create a Borderlinx account?
    • How do I place an order using my Borderlinx address?
    • What is Delivered Duty Paid and Delivered Duty Unpaid?

    Shipping

    • What items are prohibited and can't be delivered through Borderlinx?
    • What happens to prohibited items?
    • What is 'volumetric weight'?
    • What is the Borderlinx Package Repacking feature?
    • What are the benefits of consolidating packages?
    • How does the Economy Service work?
    • Do you consolidate items into one package?
    • Can I split items in a package?
    • Do I really have to pay tax and duty?
    • How do I track my shipment?
    • How long does delivery take?
    • When should I ship my holiday shipments?
    • When will you process my shipment?
    • How do I change my delivery address?
    • How do I convert pounds to kilos?
    • What happens if my goods arrived damaged to my Borderlinx suite?
    • Can you refuse a delivery for me?
    • My package has been delivered, but why is it not updated in my suite?
    • What is the maximum size of package I can receive?
    • Do goods have to be delivered to my billing address?
    • How do I calculate my shipping charges in advance?
    • Which DVDs are prohibited?
    • Can I ship Perfumes?
    • Can I make shipments greater than 30kg through your Standard Service?
    • Can you deliver to any address?
    • What happens if I am not in when the parcel arrives?
    • Why do I owe additional fees when shipping to Qatar?
    • What happens if an item is undeliverable?

    Merchants

    • Do you have tips for shopping and shipping from U.S. and U.K sites?
    • Placing an order with your Borderlinx virtual address
    • How do I return items?
    • Can I use my Borderlinx address for purchases through eBay in the US?
    • Can I use my Borderlinx address for purchases through Amazon in the US?
    • Can the Merchant describe the goods as a gift to avoid Duties and Taxes?
    • I can't get through to the Merchant overseas!
    • What should I do if my Borderlinx address is not accepted with a US online merchant?

    Payment

    • Which currency is used for payments?
    • Can I pay US stores with a non US credit card?
    • What are the Borderlinx payment options?
    • Can I get an invoice for my shipping charges?
    • What is the duty free limit for imports?
    • How do I pay tax and duty?
    • How do I know how much tax and duty I will have to pay?
    • What is a Fuel Surcharge and why do I have to pay it?
    • What happens if the customs payment is wrong?
    • What if I do not have enough money to pay for shipment of goods from my Borderlinx address?
    • Can I claim back VAT/GST?
    • Why was my credit card declined?
    • What is a security code/card verification number?
    • Do I have to pay local sales tax and GST?

    Safetylinx

    • What is SafetyLinx?
    • How do I select SafetyLinx and how much does it cost?
    • My shipment has not arrived and I think that it is lost. What should I do?
    • My shipment has arrived damaged. What should I do?
    • Does SafetyLinx cover the late delivery of my shipment?
    • How do I make a claim?
    • Why do I need to keep the packaging?
    • How do I arrange the return of my damaged goods?
    • What is the maximum value of shipments that the SafetyLinx product will cover?
    • My electronic / digital device doesn't work, but it doesn't show any visible signs of damage. What should I do?

    My account

    • Must I enter my Suite number in the shipping address field when I place my order?
    • How long will you store goods in my Suite?
    • Package says "inbounded, but not releasable yet". Why is this message there?
    • What are Borderlinx's Hours of Operation?
    • The estimated value of my delivery is wrong. How can I change it?
    • Help! I can't get into my account!
    • I haven't received an email confirming my registration
    • What should I do if I suspect that my password has been stolen?
    • Are there any restrictions on joining Borderlinx?
    • How do I let Borderlinx know if I have a problem?
    • How can I update my phone number?
    • How can I update my billing and delivery address?
    • How do I change my password?
    • Why can't I enter my suite number in an online order form?
    • How do I close my account?
    • How can I change the registered email address of my existing account?
    • I have moved to another country! How can i change my country?
    • What is Parcelsnap?
    • Why Did My Borderlinx Address Change?

    Concierge

    • How do I place orders?
    • Is there a concierge service fee?
    • Which sellers can the concierge service help with?
    • Can you claim a 1st order discount for me?
    • Is there a limit to the size of order I can place?
    • The merchant offered "Buy one, get one free", but I have not received the free one!
    • What happens if some of the items are out of stock?
    • Will you still place my order if there is a price variance?
    • You have placed my order, can you cancel it?
    • Can you claim other discounts for me?
    • Will you help me choose or locate a product?

    Other

    • Import Duty explained
    • What is the dutiable value for Second hand goods?
    • Can I buy direct from Borderlinx?
    • Will American electrical products work here?
    • Will you deliver to a PO Box?
    • Can I use my Borderlinx address to receive mail?
    • I am considering importing goods for re-sale. Is there anything I need to know?
    • What should I do about fraudulent Borderlinx websites and activities?

Popular Articles

  • How do I calculate my shipping charges in advance?
  • What items are prohibited and can't be delivered through Borderlinx?
  • Do I really have to pay tax and duty?
  • Must I enter my Suite number in the shipping address field when I place my order?
  • When will you process my shipments?
  • What is the Borderlinx Package Repacking feature?
  • How long will you store goods in my Suite?
  • What are the benefits of consolidating packages?
  • How long does delivery take?
  • How do I return items?

About Borderlinx

  • Who we are
  • International shipping

Shipping

  • Understanding Volumetric Weight
  • Prohibited items

Customer Service

  • FAQs - Find an Answer
  • Returns Policy

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  • DHL

We accept

  • VISA
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  • Amex
  • Paypal

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