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I have moved to another country! How can I change my country?

If you have already used our service, you will not be able to change the country. Please contact Customer Service to have your existing account closed and you may then proceed in opening a new account.

My account

  • Must I enter my Suite number in the shipping address field when I place my order?
  • How long will you store goods in my Suite?
  • Package says "inbounded, but not releasable yet". Why is this message there?
  • What are Borderlinx's Hours of Operation?
  • The estimated value of my delivery is wrong. How can I change it?
  • Help! I can't get into my account!
  • I haven't received an email confirming my registration
  • What should I do if I suspect that my password has been stolen?
  • Are there any restrictions on joining Borderlinx?
  • How do I let Borderlinx know if I have a problem?
  • How can I update my phone number?
  • How can I update my billing and delivery address?
  • How do I change my password?
  • Why can't I enter my suite number in an online order form?
  • How do I close my account?
  • How can I change the registered email address of my existing account?
  • I have moved to another country! How can i change my country?
  • What is Parcelsnap?
  • Why Did My Borderlinx Address Change?

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