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    About Borderlinx

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How do I let Borderlinx know if I have a problem?

We always welcome feedback on our service. Please contact us.

If you have a problem, we will try to get it resolved for you as quickly as possible.

My account

  • Must I enter my Suite number in the shipping address field when I place my order?
  • How long will you store goods in my Suite?
  • Package says "inbounded, but not releasable yet". Why is this message there?
  • What are Borderlinx's Hours of Operation?
  • The estimated value of my delivery is wrong. How can I change it?
  • Help! I can't get into my account!
  • I haven't received an email confirming my registration
  • What should I do if I suspect that my password has been stolen?
  • Are there any restrictions on joining Borderlinx?
  • How do I let Borderlinx know if I have a problem?
  • How can I update my phone number?
  • How can I update my billing and delivery address?
  • How do I change my password?
  • Why can't I enter my suite number in an online order form?
  • How do I close my account?
  • How can I change the registered email address of my existing account?
  • I have moved to another country! How can i change my country?
  • What is Parcelsnap?
  • Why Did My Borderlinx Address Change?

Other Section

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About Borderlinx

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Shipping

  • Understanding Volumetric Weight
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Customer Service

  • FAQs - Find an Answer
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In partnership with

  • DHL

We accept

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