My shipment has arrived damaged. What should I do?

If your shipment arrives clearly damaged, please make a note on the receipt that the courier or other delivery party requires you to sign. Then open the package and carefully check your goods for signs of damage.

In the case of a damaged electronic equipment, you might be requested to provide a document proving that the equipment cannot be repaired.

Don't forget to keep all damaged goods and their packaging as you may be required to return these to us.

This protection does not cover loss or damage that is caused by:

  • Your own wilful misconduct
  • Ordinary wear and tear
  • Delay, however caused
  • Electrical fault or non operation of the goods in the absence of any visible damage