How do I return items to the merchant?

Borderlinx helps you to return an item to the merchant that you have purchased from.



"Domestic returns" refers to returns from our hub – e.g., if we discover the item is damaged, or if it is something that can’t be shipped (see FAQ). It involves that the seller is based in the same country than the hub in which your shipment is.

Please click one of the following links to confirm which hub your parcel is at. Once a payment is made and the online return form is submitted, allow 2 business days for the return to be processed.


Due to the international shipping involved, you are not able to "exchange" items in the sense that you can simply adjust your order. If you wish to swap the item for another, you need to return the product, cancel the order, and place a new order with the Merchant. You will see two charges on your card statement or PayPal account:

  • a credit for the returned item
  • and a debit for the replacement item.

You'll need to contact us so we can provide you with an estimate of the return charges and arrange for DHL to pick up your package. Shipping charges will vary depending on the country and the package size and weight.


Note: we apologize, but the Economy service does not allow any international returns.