We have updated our Privacy Policy to make it easier for you to understand what information we collect, why we collect it, how it is used and protected, and your rights regarding your personal data. This policy update also reflects new data protection regulations for the European Union (effective May 25, 2018). Please take time to read this Privacy Policy so that you understand how we collect, process and use personal data.
Your continued use of Borderlinx services is subject to this updated Privacy Policy. If you do not agree with the data we collect and how we use and share it, you should not use this website or the services we provide.
In order to provide our services to you, you need to provide certain personal information to us, as described in detail below. We know that the privacy of your personal information is important to you. We respect your privacy and are committed to maintaining the confidentiality and security of any personal data which we receive from you and retain on your behalf.
In this Privacy Policy, references to “Borderlinx” “we” and “us” are to Borderlinx Limited, The Old Bakehouse, Course Road, Ascot, Berks, SL5 7HL, UK, and its affiliate companies.
The terms “personal information” or “personal data” are used in this Privacy Policy to mean information that can be used to determine, distinguish or trace your identity, including your name, e-mail address, physical address, phone number, and any other information that is linked or linkable to you.
We are committed to responsible data management and comply with applicable data protection legislation. We apply industry best practices to protect the security of the data stored on our systems. We will collect, store and use your personal information only to support and enhance your relationship with us, for example, to process and ship your packages, provide service and support, answer your questions, and communicate news to you about our service. We do not sell, rent or lease your personal information. We do not disclose it to anyone outside the Borderlinx organisation, except as necessary to our trusted partners and suppliers, in order to provide services to you.
We collect and process all kinds of data, including personal data, for the following reasons:
We collect personal information about you only if you decide to provide us with that information. The personal information we ask you to provide may include the following:
Any personal details you submit are used only to enable us and our suppliers to provide service to you, for example: to create and maintain your Borderlinx account; to process your orders for Borderlinx services; for receiving, storing, processing and shipping your packages; and for communicating with you. All information you supply will be treated in a confidential manner. Your computer system information including type and IP address (your computer's individual identification on the Internet) may be automatically logged by our web server.
We may also collect non-personal information that is not associated specifically with you and cannot be used to identify you. For example, we may collect anonymous electronic information regarding the number of visitors to the website and what features they visit. We also keep data regarding our shipping operations, for example the number of packages processed by our hubs, the countries packages are shipped to, and the categories of products shipped. This helps us provide more useful information to you and to improve our services. By using this website and our services, you acknowledge that we are permitted to collect, use, share and store such anonymized aggregated data for the purpose of evaluating our services, analytics, metrics, research, reporting, other legitimate business purposes.
Information about the packages being shipped on your behalf will be provided to our trusted shipping partners and also to the necessary authorities for export, import, duty and tax purposes, and security screening. The information may include your name, delivery address, description of the goods, their value, the number of pieces, and the weight of the package. This information is required by law and regulations applicable in the countries from where and to where packages are transported.
Por lo general, no guardamos información de tarjetas de crédito excepto para clientes de ciertos países donde el servicio de Borderlinx se otorga en cooperación con un socio. Para dichos países, la información de tarjetas de crédito de los clientes se almacena de forma segura y en cumplimiento con los requisitos de seguridad PCI-DSS de la industria de tarjetas de crédito.
We do not provide services for children. As stated in our Terms and Conditions, you must be at least 18 years of age or the legal age of majority in your country in order to use our services. We do not knowingly collect any personal information from children. In the event that we learn we have collected personal information about a child, we will promptly delete that information from our records.
To enable us to provide Borderlinx services to you, it is necessary to store and process your personal information on our systems and the systems of our trusted partners and suppliers, which are located in Belgium, France, the United States, and other countries. The country where your personal information is stored and/or processed may not have privacy laws equivalent to those in your country. As stated in our Terms and Conditions, by creating a Borderlinx account and using Borderlinx services, you are giving consent for the personal data you submit to be stored and processed in one or more of these locations.
Cookies are small bits of information stored on your own computer and are used to enhance your interactive experience on the Borderlinx website. Our use of cookies allows us to retain the state of your web session and also to personalize and enhance your experience on our website. In registering with Borderlinx and by using our service, you consent to our use of cookies. You can, if you wish, remove, control, manage or block cookies on your machine by following instructions in your web browser's Help menu; however, if you block all cookies, it may adversely affect your interaction with our website, and there may be features of the website and the services you cannot use.
Es posible que utilicemos contadores de visitantes en nuestro sitio o correos electrónicos. Un contador de visitantes es una imagen electrónica que se utiliza para reconocer una cookie en su computadora cuando consulta una página web o un correo electrónico. Los contadores de visitantes nos ayudan a medir la efectividad de nuestro sitio de varias maneras, por ejemplo, para recolectar estadísticas sobre la cantidad de personas que visitan nuestro sitio o cuándo una página web en particular recibe visitas. La información que recolectamos puede incluir alguna información personal limitada, y los contadores de visitantes nos permiten reconocer usuarios al acceder a las cookies. También podemos combinar la información que recopilamos mediante los contadores de visitantes con otra información personal que hayamos recolectado sobre usted. Utilizamos esta información para personalizar y ofrecerle una mejor experiencia en nuestro sitio web. Al utilizar nuestro sitio y nuestro servicio, usted da su consentimiento para estos usos de contadores de visitantes.
When you log in to your Borderlinx account, other users will not be able to access your information without your password, even if they know your account number. To prevent other people from accessing your information, you should keep your password confidential and secure and be sure to sign off from your web session if you are using a shared computer or mobile device. You can change your password by logging in to “My Account”, and we recommend that you do change it periodically.
We use your e-mail address to communicate with you about your orders (e.g., receipt of packages at your Suite address, questions about the products you have ordered or their value, obtaining your shipping instructions, confirming your orders, reminders about our storage services, and advising you when your package has shipped). We may also use your e-mail address to send you communications about our products and services but only if you have “opted in” to receive marketing communications. You may change your preference and opt out of marketing communications at any time by clicking the link at the bottom of the e-mail. Occasionally we may communicate with you by e-mail to request you to participate in a customer survey. We may also communicate with you via your Twitter account or your account in other social media, but only if you sign up to receive such communications.
E-mail and social media that rely on the Internet are not privacy protected. Messages traveling through the Internet via e-mail or social media links are subject to viewing, alteration and copying by hackers and identity thieves.
We may need to disclose your personal information if required to do so by a court or government agency, or to investigate fraud, or as may otherwise be required by law.
If you click on any of the external websites linked to the Borderlinx site, the business operating the other site will know that you accessed it from our site. Most of the external links on our site lead you to Merchants who sell the products you are interested in. If you click on a Merchant's link on our site, that Merchant will know the activities and transactions you undertook on that site. External sites may collect personally identifiable information about you. This Privacy Policy does not cover the information practices of those other websites. You should check their privacy policies if you have concerns about the information they collect.
If you are a resident of the European Economic Area, you have the following specific rights regarding the collection and processing of your personal data protection:
You can exercise any of the above rights by contacting us. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Puede comunicarse con Atención al cliente si tiene preguntas o inquietudes sobre la privacidad de la información que nos brinda.
Consulte nuestros Términos y condiciones para obtener información adicional de importancia sobre el uso de este sitio Web y de los servicios de Borderlinx.
Política de privacidad de Borderlinx
Updated May 25, 2018
This Privacy Policy is Copyright © 2006 - 2023 Borderlinx Limited. All Rights Reserved.