Please note that there are instances when we will need to request further information to complete your order. For example, we may need:
We strongly encourage you to reply swiftly to requests from our team as we are required to place Concierge orders within 10 days of the order date. We must cancel your order if you do not fulfill our requests within this time frame. If you would still like us to move forward with the order after we cancel it, you will have to place a new Concierge order.
In the following situations, however, we will automatically cancel any order without cost to you if: