WARNING: website SCAM READ MOREThere is a business called "BNP Delivery" (bnpdelivery.com) that has made an unauthorized copy of the Borderlinx website. It is exactly the same as this site except for the name. Beware of registering with that business or providing any personal information via that site! It is an obvious fraud.
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Getting Started with Borderlinx
- How to create a Borderlinx account?
- How do I place an order using my Borderlinx address?
- What is Delivered Duty Paid and Delivered Duty Unpaid?
Shipping
- What items are prohibited and can't be delivered through Borderlinx?
- What happens to prohibited items?
- What is 'volumetric weight'?
- What is the Borderlinx Package Repacking feature?
- What are the benefits of consolidating packages?
- Do you consolidate items into one package?
- Can I split items in a package?
- Do I really have to pay tax and duty?
- How do I track my shipment?
- How long does delivery take?
- When should I ship my holiday shipments?
- When will you process my shipment?
- How do I change my delivery address?
- How do I convert pounds to kilos?
- What happens if my goods arrived damaged to my Borderlinx suite?
- Can you refuse a delivery for me?
- My package has been delivered, but why is it not updated in my suite?
- What is the maximum size of package I can receive?
- Do goods have to be delivered to my billing address?
- How do I calculate my shipping charges in advance?
- Which DVDs are prohibited?
- Can I ship Perfumes?
- Can I make shipments greater than 30kg through your Standard Service?
- Can you deliver to any address?
- What happens if I am not in when the parcel arrives?
- Why do I owe additional fees when shipping to Qatar?
- What happens if an item is undeliverable?
Merchants
- Do you have tips for shopping and shipping from U.S. and U.K sites?
- Placing an order with your Borderlinx virtual address
- How do I return items?
- Can I use my Borderlinx address for purchases through eBay in the US?
- Can I use my Borderlinx address for purchases through Amazon in the US?
- Can the Merchant describe the goods as a gift to avoid Duties and Taxes?
- I can't get through to the Merchant overseas!
- What should I do if my Borderlinx address is not accepted with a US online merchant?
Payment
- Which currency is used for payments?
- Can I pay US stores with a non US credit card?
- What are the Borderlinx payment options?
- Can I get an invoice for my shipping charges?
- What is the duty free limit for imports?
- How do I pay tax and duty?
- How do I know how much tax and duty I will have to pay?
- What is a Fuel Surcharge and why do I have to pay it?
- What happens if the customs payment is wrong?
- What if I do not have enough money to pay for shipment of goods from my Borderlinx address?
- Can I claim back VAT/GST?
- Why was my credit card declined?
- What is a security code/card verification number?
- Do I have to pay local sales tax and GST?
Safetylinx
- What is SafetyLinx?
- How do I select SafetyLinx and how much does it cost?
- My shipment has not arrived and I think that it is lost. What should I do?
- My shipment has arrived damaged. What should I do?
- Does SafetyLinx cover the late delivery of my shipment?
- How do I make a claim?
- Why do I need to keep the packaging?
- How do I arrange the return of my damaged goods?
- What is the maximum value of shipments that the SafetyLinx product will cover?
- My electronic / digital device doesn't work, but it doesn't show any visible signs of damage. What should I do?
My account
- Must I enter my Suite number in the shipping address field when I place my order?
- How long will you store goods in my Suite?
- Package says "inbounded, but not releasable yet". Why is this message there?
- What are Borderlinx's Hours of Operation?
- The estimated value of my delivery is wrong. How can I change it?
- Help! I can't get into my account!
- I haven't received an email confirming my registration
- What should I do if I suspect that my password has been stolen?
- Are there any restrictions on joining Borderlinx?
- How do I let Borderlinx know if I have a problem?
- How can I update my phone number?
- How can I update my billing and delivery address?
- How do I change my password?
- Why can't I enter my suite number in an online order form?
- How do I close my account?
- How can I change the registered email address of my existing account?
- I have moved to another country! How can i change my country?
- What is Parcelsnap?
- Why Did My Borderlinx Address Change?
Concierge
- How do I place orders?
- Is there a concierge service fee?
- Which sellers can the concierge service help with?
- Can you claim a 1st order discount for me?
- Is there a limit to the size of order I can place?
- The merchant offered "Buy one, get one free", but I have not received the free one!
- What happens if some of the items are out of stock?
- Will you still place my order if there is a price variance?
- You have placed my order, can you cancel it?
- Can you claim other discounts for me?
- Will you help me choose or locate a product?
Other
- Import Duty explained
- What is the dutiable value for Second hand goods?
- Can I buy direct from Borderlinx?
- Will American electrical products work here?
- Will you deliver to a PO Box?
- Can I use my Borderlinx address to receive mail?
- I am considering importing goods for re-sale. Is there anything I need to know?
- What should I do about fraudulent Borderlinx websites and activities?