Borderlinx 隐私政策

Introduction

We have updated our Privacy Policy to make it easier for you to understand what information we collect, why we collect it, how it is used and protected, and your rights regarding your personal data. This policy update also reflects new data protection regulations for the European Union (effective May 25, 2018). Please take time to read this Privacy Policy so that you understand how we collect, process and use personal data.

Your continued use of Borderlinx services is subject to this updated Privacy Policy. If you do not agree with the data we collect and how we use and share it, you should not use this website or the services we provide.

In order to provide our services to you, you need to provide certain personal information to us, as described in detail below. We know that the privacy of your personal information is important to you. We respect your privacy and are committed to maintaining the confidentiality and security of any personal data which we receive from you and retain on your behalf.

Borderlinx 公司简介

In this Privacy Policy, references to “Borderlinx” “we” and “us” are to Borderlinx Limited, The Old Bakehouse, Course Road, Ascot, Berks, SL5 7HL, UK, and its affiliate companies.

What is “personal information”?

The terms “personal information” or “personal data” are used in this Privacy Policy to mean information that can be used to determine, distinguish or trace your identity, including your name, e-mail address, physical address, phone number, and any other information that is linked or linkable to you.

How we protect personal information

We are committed to responsible data management and comply with applicable data protection legislation. We apply industry best practices to protect the security of the data stored on our systems. We will collect, store and use your personal information only to support and enhance your relationship with us, for example, to process and ship your packages, provide service and support, answer your questions, and communicate news to you about our service. We do not sell, rent or lease your personal information. We do not disclose it to anyone outside the Borderlinx organisation, except as necessary to our trusted partners and suppliers, in order to provide services to you.

Reasons why we use personal information

We collect and process all kinds of data, including personal data, for the following reasons:

  • With user consent, e.g., to receive marketing materials;
  • Where the collection and processing is necessary for the performance of a contract, i.e., to fulfill your shipping orders;
  • Where necessary to comply with law; and
  • Where the collection or processing is necessary for our legitimate interests, while respecting individual interests. Our legitimate interests include: providing the Borderlinx services; internal record-keeping and reporting; administrative purposes; and to operate, maintain and improve the website.

Personal information collected

We collect personal information about you only if you decide to provide us with that information. The personal information we ask you to provide may include the following:

  • 姓名
  • E-mail address
  • 电话号码
  • Country of residence
  • Residence address or other address where you can receive packages
  • Credit card information in limited circumstances (see “Credit Card Information” below)

Any personal details you submit are used only to enable us and our suppliers to provide service to you, for example: to create and maintain your Borderlinx account; to process your orders for Borderlinx services; for receiving, storing, processing and shipping your packages; and for communicating with you. All information you supply will be treated in a confidential manner. Your computer system information including type and IP address (your computer's individual identification on the Internet) may be automatically logged by our web server.

Non-personal information collected

We may also collect non-personal information that is not associated specifically with you and cannot be used to identify you. For example, we may collect anonymous electronic information regarding the number of visitors to the website and what features they visit. We also keep data regarding our shipping operations, for example the number of packages processed by our hubs, the countries packages are shipped to, and the categories of products shipped. This helps us provide more useful information to you and to improve our services. By using this website and our services, you acknowledge that we are permitted to collect, use, share and store such anonymized aggregated data for the purpose of evaluating our services, analytics, metrics, research, reporting, other legitimate business purposes.

发货信息

Information about the packages being shipped on your behalf will be provided to our trusted shipping partners and also to the necessary authorities for export, import, duty and tax purposes, and security screening. The information may include your name, delivery address, description of the goods, their value, the number of pieces, and the weight of the package. This information is required by law and regulations applicable in the countries from where and to where packages are transported.

信用卡信息

一般情况下,如果客户位于 Borderlinx 及其合作伙伴提供服务的国家/地区之外,我们将不会存储其信用卡信息。在提供服务的国家/地区,客户的信用卡信息将根据当地业内的信用卡 PCI - DSS 安全要求进行安全存储。

  • For customers in most countries, credit card information is taken and processed on our behalf by the secure servers of Adyen Enterprise Payment Services, a Netherlands Internet Payment Service Provider certified by the major credit card companies. Through Adyen, we fully support the 3D Secure authentication mechanism (referred to by the major credit card companies as “Verified by Visa” or “MasterCard SecureCode”). Adyen may need to transfer some information outside the EU area for the purposes of credit card validation and authentication. For more information on Adyen, please click here.
  • 我们也接受通过支付宝 (Paypal) 进行的支付,并全面遵守所有相关的安全规定。我们不储存您的支付宝信息。其中可能包括您的姓名、交货地址、货物描述、货物价值、件数以及包裹重量。 这些均是发送和接收包裹的国家/地区适用法律法规所要求的信息。

Children's privacy

We do not provide services for children. As stated in our Terms and Conditions, you must be at least 18 years of age or the legal age of majority in your country in order to use our services. We do not knowingly collect any personal information from children. In the event that we learn we have collected personal information about a child, we will promptly delete that information from our records.

存储和处理个人信息的地点

To enable us to provide Borderlinx services to you, it is necessary to store and process your personal information on our systems and the systems of our trusted partners and suppliers, which are located in Belgium, France, the United States, and other countries. The country where your personal information is stored and/or processed may not have privacy laws equivalent to those in your country. As stated in our Terms and Conditions, by creating a Borderlinx account and using Borderlinx services, you are giving consent for the personal data you submit to be stored and processed in one or more of these locations.

Cookies

Cookies are small bits of information stored on your own computer and are used to enhance your interactive experience on the Borderlinx website. Our use of cookies allows us to retain the state of your web session and also to personalize and enhance your experience on our website. In registering with Borderlinx and by using our service, you consent to our use of cookies. You can, if you wish, remove, control, manage or block cookies on your machine by following instructions in your web browser's Help menu; however, if you block all cookies, it may adversely affect your interaction with our website, and there may be features of the website and the services you cannot use.

坥戠扥慣潮

我们可能会在网站或电子邮件中使用 web beacon。web beacon 是一种在您查看网页或电子邮件时用于识别您计算机中的 cookie 的电子图像。Web beacon 可帮助我们以各种方式衡量网站效率,例如,统计网站的访问人数或特定网页的用户浏览次数。我们所收集的信息可能包含一些受限的个人信息,而 web beacon 则使我们能通过 cookie 来识别用户。我们还可以将使用 web beacon 收集的信息与向您收集的其他个人信息合并使用。我们使用全部信息在网站上为您提供个性化的以及更佳的用户体验。使用我们的网站和服务表明您同意使用这些 web beacon。

密码安全性

When you log in to your Borderlinx account, other users will not be able to access your information without your password, even if they know your account number. To prevent other people from accessing your information, you should keep your password confidential and secure and be sure to sign off from your web session if you are using a shared computer or mobile device. You can change your password by logging in to “My Account”, and we recommend that you do change it periodically.

电子邮件地址

We use your e-mail address to communicate with you about your orders (e.g., receipt of packages at your Suite address, questions about the products you have ordered or their value, obtaining your shipping instructions, confirming your orders, reminders about our storage services, and advising you when your package has shipped). We may also use your e-mail address to send you communications about our products and services but only if you have “opted in” to receive marketing communications. You may change your preference and opt out of marketing communications at any time by clicking the link at the bottom of the e-mail. Occasionally we may communicate with you by e-mail to request you to participate in a customer survey. We may also communicate with you via your Twitter account or your account in other social media, but only if you sign up to receive such communications.

E-mail and social media that rely on the Internet are not privacy protected. Messages traveling through the Internet via e-mail or social media links are subject to viewing, alteration and copying by hackers and identity thieves.

法律要求的披露

We may need to disclose your personal information if required to do so by a court or government agency, or to investigate fraud, or as may otherwise be required by law.

链接到本网站的其他站点

If you click on any of the external websites linked to the Borderlinx site, the business operating the other site will know that you accessed it from our site. Most of the external links on our site lead you to Merchants who sell the products you are interested in. If you click on a Merchant's link on our site, that Merchant will know the activities and transactions you undertook on that site. External sites may collect personally identifiable information about you. This Privacy Policy does not cover the information practices of those other websites. You should check their privacy policies if you have concerns about the information they collect.

您的权利

  • The right to know what personal data we have about you.
  • The right to object to certain processing of personal data (unless we have compelling grounds), including the right to “opt out” of receiving marketing materials. We will, however, continue to use your personal data for the limited purpose of communicating important notices relating to your use of our services, and other reasons permitted by law.
  • The right to request correction of personal data that is incomplete, incorrect, unnecessary or outdated. You can update or correct your personal details at any time by logging in to “My Account”.
  • The right to request deletion of all personal data that is incomplete, incorrect, unnecessary or outdated within a reasonable period of time. We will do everything possible to erase such personal data if you request. However, we will not be able to erase all personal data if it is technically impossible due to technology limitations or where we are required by law to retain the data.
  • The right to request us to restrict the processing of your personal data for certain reasons, for example, if it is inaccurate.
  • If we hold personal data based on your consent, and not for any other reason, you can withdraw your consent at any time.

General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area, you have the following specific rights regarding the collection and processing of your personal data protection:

  • You may access, correct, update, or request deletion of your personal information at any time.
  • You can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request us to delete your personal information.
  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. However, the withdrawal of your consent will not affect any processing that took place prior to your withdrawal. Also we may continue to process your personal information if required or permitted by law to do so
  • You have the right to “opt out” at any time from receiving marketing communications. You can exercise this right by clicking on the “unsubscribe” link at the bottom of the e-mail.

You can exercise any of the above rights by contacting us. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

  • You also have the right to complain to a data protection authority about the way we collect and use your personal information.

联系我们

如果您就提交给我们的数据隐私性有任何问题或疑问,请联系客户服务

适用条款

请参阅我们的适用条款,以了解有关本网站以及 Borderlinx 服务的其他重要信息。

Borderlinx 隐私政策

Updated May 25, 2018

This Privacy Policy is Copyright © 2006 - 2021 Borderlinx Limited. All Rights Reserved.

Read the previous version of our Privacy Policy