The customer service team is available 24/7 to help you and answer your questions.
Yes - and there are heavy fines or even criminal proceedings for anyone trying to evade import tax.
You the "Importer" for your purchases and are responsible for accurate declaration of the nature of the goods and their value. This information is used to determine taxes and duties. This can be done by logging into your suite and reviewing the details for items waiting to be shipped. All imported goods must be declared to customs - regardless of whether the goods are new or used or whether you are buying them for yourself or as a gift. Some countries set a value threshold under which they do not collect duty or tax ("de minimis" value). If your shipment is under this threshold, Borderlinx will not collect any payment from you for duty or tax. However, you should be aware that Customs reserves the right to revalue or reclassify items which are imported. If this occurs, you may be liable to pay the additional amount upon delivery.
Local sales or other taxes may also apply for domestic deliveries from the Merchant to your Borderlinx Suite address. These will show up in your record of the purchase transaction before you make your payment to the Merchant.
Sometimes merchants don't include an invoice or packing slip with the package. In this situation, Borderlinx will estimate the value of your product based on comparable market pricing. We will notify you of the estimated value and ask you to e-mail us a copy of your online order confirmation. Once the online order confirmation is received, Borderlinx Customer Service will adjust the value and send your invoice to our shipping facility for processing. We will not ship the package until we receive confirmation of the value.
BE AWARE: Some unscrupulous Merchants imply on their websites that they will either mis-describe items or under-declare their value in order to evade customs charges. However, we emphasise that you as the "Importer" are legally responsible for the accurate declaration of the goods and their value for assessment of tax and duty in the importing country. So although the Merchant may produce a commercial invoice,you are legally responsible for the information on the customs declaration and for any customs duties and taxes that may be due. This means that if you purchase goods from these Merchants, and the declaration is found to be false or misleading, you may be liable for financial penalties or even criminal prosecution and having your goods confiscated by Customs. Borderlinx is not responsible for any mis-statements of duty or tax, whether by you or the Merchant.>/i>
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