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Welcome to customer services!

Have a question or need an information?

The customer service team is available 24/7 to help you and answer your questions.

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Can I split items in a package?

It is not possible to split individual boxes. We ship the boxes, as received by merchants.

We do, however, repack certain items to save on shipping costs. See FAQ What is the repacking service?.

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To understand how Borderlinx works, visit our online tutorial and watch our video.

You might also want to have a look at the tab Find an answer or Self-service tools to find an answer to your question.

Due to the high number of requests during the Holiday season, you might experience some delay in our response. We apologize and are doing our best to answer all emails as quickly as possible.

Our customer service team is available 24/7 to help you and answer your questions.

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