Welcome to customer services!

Have a question or need an information?

The customer service team is available 24/7 to help you and answer your questions.

I ordered something by mistake, can Borderlinx refuse a shipment? Can you refuse a delivery for me?

We receive deliveries, in bulk, from all the major carriers. At the time of taking delivery it is seldom possible to identify one carton.

We are not able to refuse delivery on request.

Sometimes we can and will refuse a delivery if, from the outside of the package, it is obvious that the contents are damaged. See our FAQ What happens if you receive my goods and they are damaged?

Still need help?